Return Policy
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At Straininggrelimi, we want you to be satisfied with your purchase of our digital habit guides and well-being products. This Return Policy explains your rights and our procedures for returns, refunds, and exchanges for products purchased through straininggrelimi.shop, in accordance with UK consumer protection law including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Digital Products
All products sold by Straininggrelimi are digital downloads, including the Morning Ritual Habit Guide, Evening Wind-Down Workbook, and 30-Day Habit Tracker Bundle. These products are delivered electronically via email download links immediately upon purchase confirmation. Because digital content can be accessed and copied upon delivery, special conditions apply to returns and refunds as outlined below and as permitted under UK law for digital goods.
2. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have a fourteen-day right to cancel your purchase of digital products without giving any reason. The cancellation period expires fourteen days from the day after you receive access to the digital content. To exercise your right to cancel, you must inform us of your decision by contacting info@straininggrelimi.shop or calling +447949029157 before the cancellation period expires. You may use the model cancellation form below, but it is not obligatory.
Model cancellation form: To Straininggrelimi, The Life Coach - Positive Minds, Mapleton Rd, London SW18 4DN, United Kingdom. I hereby give notice that I cancel my contract for the supply of the following digital habit guide product: [product name]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [date]. Signature if on paper.
3. Waiver of Cancellation Right
By purchasing and downloading our digital habit guides, you acknowledge that delivery of the digital content begins immediately upon purchase. If you choose to download or access the product before the fourteen-day cancellation period ends, you expressly consent to immediate delivery and acknowledge that you lose your right to cancel once the download has commenced, as permitted under Regulation 37 of the Consumer Contracts Regulations 2013. This waiver applies to all digital products offered on straininggrelimi.shop.
4. Refund Eligibility
We will issue a full refund in the following circumstances:
- You cancel within the fourteen-day period before downloading or accessing the digital content
- The digital product is defective, corrupted, or substantially different from its description on our website
- You were charged incorrectly or did not receive the download link within twenty-four hours of purchase despite contacting us
- Technical issues on our end prevent you from accessing the purchased habit guide after reasonable troubleshooting attempts
Refunds are generally not available in the following circumstances:
- You have downloaded or accessed the digital content and the fourteen-day cancellation period has expired
- You are dissatisfied with the content but the product matches its description and functions as intended
- You purchased the wrong product in error after receiving and accessing the correct download
- You violated our Terms of Use by sharing or redistributing the digital materials
5. How to Request a Refund
To request a refund, contact us at info@straininggrelimi.shop with your order details including the product name, purchase date, and email address used for the order. Explain the reason for your refund request and provide any relevant documentation such as screenshots of technical errors. Our team will review your request within three business days and respond with a decision. If approved, refunds are processed to the original payment method within five to ten business days, depending on your payment provider.
6. Defective Products
If your downloaded habit guide file is corrupted, incomplete, or missing content described on straininggrelimi.shop, contact us immediately. We will provide a replacement download link at no additional cost. If we cannot resolve the issue within a reasonable timeframe, you are entitled to a full refund regardless of whether you have accessed the content. This is in line with your statutory rights under the Consumer Rights Act 2015, which require digital content to be of satisfactory quality, fit for purpose, and as described.
7. Exchanges
We do not offer direct exchanges for digital products. If you purchased the wrong habit kit, contact us within fourteen days before downloading the incorrect product. We may, at our discretion, cancel the original order and assist you in purchasing the correct product. If you have already downloaded the wrong product, we may offer a partial credit toward a future purchase on a case-by-case basis.
8. Bundle Purchases
The 30-Day Habit Tracker Bundle includes multiple digital components. If you experience issues with individual components within the bundle, we will replace the affected files. Partial refunds for bundle purchases are considered only when a substantial portion of the bundle content is defective or inaccessible. The bundle price reflects a discount compared to purchasing individual guides separately, which is taken into account when calculating any partial refund.
9. Chargebacks
We encourage you to contact us directly at info@straininggrelimi.shop before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly. Unauthorised or fraudulent chargebacks for legitimately delivered digital products may result in suspension of your access to Straininggrelimi services and potential legal action to recover costs.
10. Statutory Rights
This Return Policy does not affect your statutory rights as a consumer in the United Kingdom. Nothing in this policy limits or excludes rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable UK legislation. If any provision of this policy conflicts with your statutory rights, your statutory rights prevail.
11. Contact Us
For return and refund enquiries, please contact Straininggrelimi at info@straininggrelimi.shop, call +447949029157, or write to The Life Coach - Positive Minds, Mapleton Rd, London SW18 4DN, United Kingdom. We aim to respond to all return requests within three business days.